brazier

This is a great option for Hibachi if we want to stay local. The food is pretty good, a tad salty but nothing unbearable. The hibachi chefs have great personalities and are respectful while being casually and jovial. The wait staff is attentive and accommodating. We came here on a Saturday for lunch, no wait. Friday night for dinner, we are so glad to have called in for reservation. It was very busy. Even with a reservation, we had to wait 10 minutes. Another family was just leaving as we came in and I overheard them say that it was a 40 minute wait.

My family & I love this place, my husband and I visit this place frequently for date nights. The food is great, the staff is friendly and it’s affordable. Definitely a gem of a hibachi location for queens. You can get sushi or have a hibachi dinner. Complete with the proteins your choice rice, noodles, vegetables, shrimp appetizer, salads and soup. Come in and try it, and if your coming a large party call ahead. It just makes it easy for your seating arrangements.

After calling several places, Shogun was the only place that was able to accommodate my party of 14. Very friendly, engaging, and attentive staff. The food show was great and delicious. Unfortunately, they don't have kids' menus, but they were able to eat from my serving. Portions are perfect. Parking is not the best, so plan on going early to look for parking. I will definitely go back.

I’m going to be very detailed in this review regarding my first visit to Shogun Hibachi. Now I know the first question anyone would ask is if I would return to Shogun Hibachi and the answer is most likely no. Now I will explain why….. my daughter loves hibachi and it was her 6th Birthday, when I walked in I was surprised as the manager opened the door for us which was a great start however when my family of 14 and I start down to eat the worst service you ever experienced began… tell me who ever went to a Hibachi and never received soup or salad? We never got any soup or salad…, appetizers took forever to come out and the waiter always have an excuse… we waited almost 30 mins to wait for appetizers. We have kids we explained that the kids are hungry and have been waiting for appetizers it was still a wait. What got me really upset is that people that wasn’t of color came after us sat down got soup and salad and got a chef to cook their food however we had to wait. The waiter took forever to get our orders and everytime we remind him about our appetizers he keeps forgetting. It’s upsetting to know how the service was and when we finally got a chef to cook our food he was literally finished in less than 20 mins. I told the chef medium steak and I got well done steak. The food is just ok to me, not impressive at all, I ordered the sandwich roll was the best dish for the night. The fire experience was too much and to me to dangerous to be honest, too much flames the kids were more scared than excited. I felt like we were just the after thought and all he had to say is sorry. It didn’t even sound genuine. Yes I completely understand that a restaurant gets busy however everyone should be treated the same and customer service is a huge deal for me. We spent a lot of money here and to leave not feeling satisfied was so disappointing. I feel it for my daughter because her experience wasn’t a nice one at all. Now given the Manager stated that he would give 10% off the bill but who cares about that, we didn’t get the great hibachi experience everyone expects. It’s sad to know that people still gets treated that way. I bought a cake and gave it to them and still had to remind them to bring out the cake. We didn’t get water we had to ask for water, we had to ask for utensils, we had to ask for napkins, we had to repeatedly ask for our appetizers, had to wait for others who came after us to be served and wait for a chef. On and all this wasn’t the experience I expected. I always appreciate when others leave a review about a restaurant and I hope this helps others. When it was time to sing happy birthday, they didn’t put any effort into doing it at all. Then they didn’t offer any knife to cut the cake nor any plates, we had to ask again. My advice is to just be careful when go here probably if you go when it’s not busy it’s better. Customer service and service on the hold needs to be better. I just to tell the Manager and Owner customers will rather pay more for top notch service than to pay less to be treated the way I was treated. Customers appreciate the effort a restaurant take to ensure that their customers leave with a happy face and the customers are always satisfied. Do better, customers come first and the customers are the ones keeping the business going without us customers you wouldn’t have a business. Show your customers that their service and support is appreciated. I hope you see this and understand why I gave the review. Lucky they got three stars and not one. Sorry but not sorry